Medical | January 23, 2020
Find out about EBSCO’s ongoing improvements to CKN, which have helped Queensland clinicians have better access, visibility and usage of patient-critical information resources.
For Queensland Health clinicians, the heart of their technology landscape is a clinical information service called the Clinical Knowledge Network (CKN). Through CKN, Clinicians have access to thousands of critical knowledge publications and information resources including diagnosis, treatment and medicines dosing tools.
Clinicians can’t afford to stand still when it comes to developing new skillsets and broadening their knowledge. Practice-changing research is regularly published, guidelines are routinely updated at an accelerated pace, and new cohorts of junior clinicians (schooled in the latest technology) enter hospitals every year. It makes sense that their needs, and their expectations, continue to change and grow as well. This means the technology supporting them must be both agile and innovative.
Queensland's Clinical Knowledge Network (CKN), which is maintained by EBSCO Information Services (EBSCO), keeps pace with the marketplace and the evolving needs of clinicians throughout the state. Since 2014, CKN and EBSCO’s goals have always been to stay current with the way clinicians work, anticipate new trends likely to impact clinicians, and maximise their ability to get the right information as quickly as possible.
Clinicians can’t afford to stand still when it comes to developing new skillsets and broadening their knowledge.
With the end user always in mind, EBSCO employs a program of continuous improvement and innovation to optimise the user experience and quickly and effectively bring enhancements to life on CKN’s website, enabling clinicians to continue delivering the best possible patient outcomes. CKN highlights include:
EBSCO applies its user experience (UX) research methodology through user surveys and usability studies, by developing user personas, and by card sorting and tree testing. Users now have better visibility and access to resources and the ability to find clinical resources quickly, which enables them to spend more time with patients.
CKN serves as a central-library hub, directing users to information resources hosted outside of the CKN service. While high-use resources are front and centre in the website design, users also have full-text access to hundreds of journals with millions of individual articles. Users can navigate their way through this huge repository using EBSCO Discovery Service Health™, Publication Finder™ and Full Text Finder™. These tools provide an intuitive search experience, making all subscribed content discoverable, and a next-generation knowledge base, holdings management tool and full text link resolver. Recent enhancements to these tools include:
Ensuring clinicians know about CKN and its wealth of resources is critical. Through user training and in-depth marketing tactics, Queensland Health has been able to spread the word about the solution to their clinicians through the following:
The Manager of Clinical Knowledge Resources, Statistical Services Branch for Queensland Health, Richard Sayers says, "The current generation of clinicians, for whom web access via mobile devices and search tools are ubiquitous, typically rely on discovery capabilities for the information they need to deliver high quality health care. Their approach is often refreshingly direct: my time is limited, here is the search term – what information of relevance to my diagnosis/treatment of this patient does CKN have on the topic? Queensland Health’s CKN service is effectively built around its discovery capability, and it works – very well."
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